Refreshment focuses on the water dispenser/cooler, office coffee service and vending sectors, while also taking an in-depth look into products for vending from bottled water and drinks, to snacks and confectionery. It also focuses on hydration, health and wellness, new technologies and environmental and social responsibility issues.
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Starbucks has introduced a generative AI-powered tool designed to support baristas during their shifts, as part of its latest move to streamline operations and enhance in-store efficiency.
Unveiled at the company’s Leadership Experience event, the new tool – called Green Dot Assist – acts as a virtual assistant available on in-store iPads. It allows baristas to ask work-related questions and receive instant responses, eliminating the need to search through manuals or reference materials.
The tool is aimed at helping staff quickly access information, such as beverage ingredients or preparation steps, allowing them to better focus on service and product quality.
Starbucks has begun piloting Green Dot Assist in 35 locations, with plans to expand further. The company says the tool is part of a broader effort to reduce friction in daily operations and improve the working experience for its “green apron” partners.
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