Five Star Breaktime Solutions has completed the acquisition of Savannah Healthy Vending, expanding its operations and customer base in Georgia, US. Savannah Healthy Vending, founded in 2015 and owned by Tommy and Holly Hacker, operates vending and micro market services focused on fresh and healthier snack and beverage options. The company serves workplaces, schools, healthcare facilities and gyms across the Savannah area. As part of the deal, Five Star adds more than 200 vending machines, 32 breakroom markets and nearly three dozen coffee service locations to its portfolio. These sites will be integrated into Five Star’s regional operations. Pat Barger, director of mergers and acquisitions for Five Star, said: “We are thrilled to welcome Savannah Healthy Vending to Five Star. Our team appreciates the trust the Hackers have placed in us as a partner to carry forward service to their clients. This deal supports our focus on accelerating growth in Savannah." The Hackers will support Five Star during the transition to ensure continuity of service and customer relationships. Terms of the transaction were not disclosed.

Jean-Christophe Jaunin Nespresso has appointed Jean-Christophe Jaunin as its new chief executive officer for North America, according to Bloomberg . Jaunin, who previously served as global chief customer and technology officer at Nespresso since 2021, succeeds Alfonso Gonzalez Loeschen, who was appointed as global CEO in September last year , in the key role overseeing the brand’s operations across the US and Canada. The leadership change comes amid a wider executive reshuffle at Nestlé in 2025 following a high-profile internal controversy. In September, long-time executive Laurent Freixe exited the company over a workplace conduct issue , triggering changes across senior management. Under Jaunin leadership, Nespresso plans to intensify its retail presence in the region, said Bloomberg , including leveraging its recently opened flagship store in New York City – its largest worldwide.

Happy New Year from Refreshment! As we step into 2026, we’re excited to continue sharing the latest news, trends and insights from the watercooler, office coffee service and vending sectors with you. We’ve got big plans for the year ahead and can’t wait to see what it brings. Here’s to a year filled with innovation and success! Warm wishes, Refreshment

Today’s consumers expect speed, convenience and flexibility in every transaction. But with bricks-and-mortar retail stepping up its game, can progressive payment technology help vending operators to stay competitive? Refreshment 's Bryony Andrews explores. The vending sector has always championed convenience and speed as its dual USPs. Now, with automation and frictionless payment becoming commonplace in traditional retail settings, vending and self-service outlets are having to work harder to maintain their position as the most convenient on-the-go option for busy consumers. The payments landscape is changing fast. This means that to achieve the seamless transactions demanded by time-poor customers, vending operators need to be flexible and forward-thinking when choosing which provider of payment systems to work with. It is not enough to consider the needs of their customers now – how will they have changed by this time next year? Can payment hardware and software be updated as consumers’ preferred methods evolve? Which payment system suppliers are innovating to meet the needs of both business and consumer? In a complicated regulatory landscape, will your payment provider offer individualised support for your business? Simplicity and speed “The consumer demand for convenience, speed and security is significantly reshaping payments,” commented Michael Ault, managing director at myPOS UK, a provider of payment solutions for small businesses. “Shoppers want options, whether that’s tapping a card, paying with a phone or scanning a QR code.” According to Thomas Steiner, vertical sales manager at tech company Seco, this expectation of speed, convenience and flexibility in every transaction is driving a shift toward contactless and mobile-first payment solutions, including NFC, mobile wallets and, increasingly, QR code payments. “The rise of digital-native generations and the growing demand for touch-free interactions – accelerated by the pandemic – have made seamless, secure and fast payment options a baseline expectation,” he explained. John Forde, head of vending at cashless payment solutions provider Nayax, also considers speed, ease-of-use and security as “baseline requirements” for consumers, who have demonstrated a growing preference for tap-and-go experiences, contactless payments and mobile wallets such as Apple Pay and Google Pay. He noted that they also increasingly expect integration with loyalty programmes and seamless digital receipts. Nayax’s Monyx Wallet app is a recent example of a successful loyalty scheme: it allows users to pay, collect rewards and benefit from operator-driven promotions all in one place. “Our focus is on providing flexible, future-proof systems that allow vending operators to adapt quickly to changing consumer behaviour,” explained Forde. Seco’s Steiner similarly identified the integration of loyalty and personalisation into payment systems as a key trend. “Consumers want more than just a transaction – they want an experience that rewards them and adapts to their preferences,” he said. Tailored for vending So what does this seismic shift in payment expectations mean for vending, historically a cash-based realm? “In the vending sector, these trends are reshaping how machines interact with users,” said Seco’s Steiner. “Traditional coin and bill acceptors are being replaced or supplemented by smart payment modules that support contactless cards, mobile wallets and QR codes. This not only improves the user experience but also reduces maintenance and cash-handling costs for operators.” According to myPOS’s Ault, meanwhile, customers now expect the same payment experience from a vending machine as they do in-store: quick, tap-and-go and card- or phone-ready. This is pushing operators to modernise, as the ability to accept contactless and digital payments not only attracts more users but also reduces cash-handling costs and downtime. “We listen closely to the needs of small business owners and provide solutions that are easy-to-use, affordable and built for long-term growth,” Ault said. “Our range of card devices work seamlessly in self-service settings and support all major payment types.” Nayax’s Forde noted that changing consumer expectations have led to a sharp decline in cash vending transactions and a rising demand for machines equipped with modern, flexible payment systems. More than 80% of all transactions are now cashless, he told Refreshment . “Consumers now expect vending machines to accept contactless cards, mobile payments and even QR codes,” said Forde. “This shift is pushing operators to upgrade or replace outdated hardware and invest in cloud-based systems that enable remote monitoring and real-time data analysis.” Ultimately, the best payment solutions for vending operators are those that have been specifically designed for the vending sector, rather than relying on a one-size-fits all system. Seco, for example, works closely with its partners to co-develop tailored payment solutions, ensuring flexibility and scalability across different markets and use cases. For maximum customer convenience, its modular, future-ready payment controller KarL4 platform supports multi-payment integration – including QR code payments. According to Steiner, QR code payments are gaining traction in both urban and emerging markets due to their “simplicity and low infrastructure requirements”. Support for small businesses Digital payments, in addition to being more convenient, offer another vital opportunity for vending businesses. The ability to track payment data in real time means that operators can optimise their product offerings, pricing and machine placement to increase sales. “Behind the scenes,” MyPOS’s Ault told Refreshment , “we’re seeing a shift toward smarter, integrated systems that combine payments with analytics. Consumers may not see that part, but it’s key to improving experiences and business decisions. At myPOS, we are focused on providing flexible tools that empower small businesses to meet these evolving expectations.” Notably among payments providers, myPOS provides vendors with instant payouts, so operators can reinvest faster, manage inventory more efficiently and even monitor sales performance remotely. “What sets us apart is instant settlement,” continued Ault. “Businesses receive funds straight into their myPOS account after each transaction, with no waiting period. We also offer remote management tools, detailed sales insights and integration with smart vending systems. It’s all designed to help operators stay agile, meet customer expectations and grow with confidence.” Nayax’s popular VPOS Touch and Onyx devices are another great example of harnessing data to optimise operation and sales. As well as supporting a wide range of payment options – from contactless cards to QR codes and mobile apps – the devices also connect with the provider’s full digital ecosystem, including telemetry, inventory management and customer engagement tools. Seco’s Steiner further explained some of the strategic benefits of digital payment. “With real-time data from the customer and the machine, operators can tailor their offering to the customer’s preference at the time and location of purchase,” he said. “Payment innovation is no longer just about convenience – it’s a strategic tool for increasing sales and operational efficiency.” Seco’s Clea Vend solution, for example, provides a cloud-based ecosystem for remote management, analytics and predictive maintenance. “It enables operators to monitor payment trends, track machine performance and deploy updates remotely, ensuring machines are always aligned with consumer expectations,” said Steiner. Meeting the challenges ahead Payment technology is in constant flux, rapidly changing and evolving, so anticipating future challenges is no mean feat. “A key challenge will be maintaining security and regulatory compliance amid fast-evolving technology and cyber threats,” said Nayax’s Forde. Seco’s Steiner similarly identified “balancing innovation with security and interoperability” as a major future challenge. “As payment systems become more complex and interconnected, ensuring data privacy, fraud prevention and compliance with evolving regulations will be critical,” he added. What’s more, as vending machines become smarter and more connected, operators will need systems that can scale without adding complexity. MyPOS is addressing this by offering “robust, flexible and futureready payment solutions” that don’t tie businesses into long-term commitments or delayed settlements. “We’ll continue to focus on simplicity, speed and security, ensuring vending operators can adapt quickly and stay ahead of customer expectations in a fast-changing market,” promised Ault. A further challenge is posed by the integration of new payment technologies with older vending machines – a process that can be complex. Nayax addresses this by offering solutions with “overthe- air” updates and modular hardware that can easily retrofit existing machines. “We’re also investing heavily in research and development and in partnerships to support open, interoperable ecosystems, ensuring our customers can adapt quickly to whatever comes next in the digital payment landscape,” Forde told Refreshment . Adapting to regional payment preferences can present difficulties for operators whose businesses cross counties, or even operate internationally. “While NFC might dominate in one market, QR codes or mobile wallets may be preferred in another,” Seco’s Steiner pointed out. “Our approach is to build modular, adaptable systems like KarL4 and Clea Vend that can be easily configured to meet local needs. We also see a growing need for sustainability and energy efficiency in vending operations.” Looking ahead, it is clear that as payment systems continue to evolve, vending operators need to choose their payment partner well. From loyalty programmes to consumer insight analysis to remote management, the smartest systems are those that offer value that lasts beyond the moment of payment – for both operator and consumer. Consumer attitudes The European Central Bank’s most recent study on the payment attitudes of consumers in the euro area (SPACE) shows that while digital payments continue to rise, cash remains a key payment method. Cash most frequently used payment method in-store, although use has continued to decline Share of digital payment instruments continues to increase in value terms, with cards still dominant and share of mobile apps on the rise Majority of consumers value having the option to pay with cash Despite the trend towards digital payments, the number of cash payments remained significant in 2024, especially for small-value and person-to-person payments, according to the European Central Bank (ECB)’s latest study on the payment attitudes of consumers in euro area countries. The study, which is repeated every two years, examines how consumers use various payment methods and their preferences, as well as how they perceive the accessibility and ease-of-use of these methods. Providing the ECB and the national central banks with valuable insights into payment behaviours, this research is also crucial for tracking changes in these behaviours over time. In terms of number of payments, cash was used at the point of sale in 52% of transactions, down from 59% in 2022. In terms of value, cards were the most dominant payment instrument (with a share of 45%, down from 46%), followed by cash (39%, down from 42%) and mobile apps (7%, up from 4%). The growing share of digital payments is supported by an increase in online payments, which accounted for 21% of consumers’ day-to-day payments in number and 36% in value, up from 17% and 28% respectively in 2022. The most frequently used instrument for online payments was cards, accounting for 48% of transactions, followed by other electronic means of payment such as payment wallets and mobile apps, which together accounted for 29% of transactions. Consumers’ stated payment preferences have not changed since 2022. In 2024 as in 2022, 55% of consumers prefer paying with cards and other non-cash means in shops; 22% prefer paying with cash and 23% have no clear preference. On average, consumers deem cards faster and easier to use. They consider cash more helpful for managing their expenses and protecting their privacy. A majority of consumers (62% in 2024, up from 60% in 2022) consider it important to have cash as a payment option. And a large majority (87%) are satisfied with their access to cash, finding it very or fairly easy to withdraw cash from an ATM or a bank, even though satisfaction decreased slightly (down from 89% in 2022). The first SPACE study was conducted in 2019 and follow-up studies are carried out on a regular basis to continue our research on payment trends. The next SPACE study is scheduled to be published in 2026.

As 2025 draws to a close, Refreshment’s most-read product launches reveal how rapidly tastes and trends evolved across drinks, snacks and coffee equipment this year. From bold new energy drink flavours and high-protein coffee innovations to next-generation brewing systems and seasonal limited editions, brands used 2025 to push into new formats, new dayparts and new consumer occasions. These are the launches that captured industry attention throughout the year. Red Bull launches Summer Edition White Peach energy drink Red Bull is set to enhance its portfolio of flavoured energy drinks with the launch of its latest product, Summer Edition White Peach, available across various retail channels. This move aligns with the brand's ongoing strategy of flavour innovation, which has historically contributed to significant growth within its Editions range. The introduction of the White Peach variant comes at a time when demand for flavoured energy drinks is at an all-time high. Market research indicates that flavoured options serve as a vital entry point for new consumers, making this segment crucial for driving brand penetration and attracting a broader shopper demographic. Read more here Tim Hortons introduces protein lattes and seasonal menu items across Canada Tim Hortons has introduced a new line of protein beverages nationwide, giving customers a way to add an extra boost to their coffee run. The Protein Lattes, made with a lactose-free, high-protein dairy base, contain 20g of protein per medium hot drink and 17 grams in the iced version. Customers can also customise their lattes with flavour shots or opt to add the protein dairy to other Tims products, including coffee, tea, cold brew and iced cappuccinos. Read more here Haribo releases new Easter candy line-up Gummy candy brand Haribo has released a new line-up of seasonal products aimed at capturing consumer attention during the Easter 2025 holiday. With 92% of Americans who celebrate Easter including candy in their festivities, according to the National Confectioners Association, the company aimed to provide innovative alternatives for traditional Easter treats, especially in light of soaring egg prices. Haribo's Easter collection featured several new products designed to appeal to both children and adults. Read more here Starbucks unveils limited-edition Abracadabra Frappuccino for Halloween season For the Halloween season, Starbucks unveiled the Abracadabra Frappuccino Blended Beverage, which was available for a limited time from 27 October to 2 November. The new product combined a Matcha Frappuccino base with a swirl of strawberry sauce, finished with whipped cream and a topping of chocolate cookie crumble. The formulation brought together layered flavours and textures designed to align with consumer demand for visually distinctive and experiential beverages during the Halloween period. Read more here Vimto debuts new functional squash for breakfast occasions In March, Nichols’ Vimto squash brand added a new functional product to its portfolio, Vimto Wonderfuel, targeting breakfast time. The new functional squash is high in vitamins B, C and D, and offers a source of iron and zinc. It is made with real fruit juice with no added sugar, described by Nichols as a ‘first-of-its-kind’ squash that blends ‘great taste with essential nutrition’. The range comes in 725ml bottles and has hit the shelves this month in major UK retailers, including Tesco, Sainsbury’s, Morrisons and Booths. Read more here Nescafé launches new range of espresso concentrate Earlier this year, Nescafé entered the premium iced coffee space with its new Espresso Concentrated – a liquid coffee designed to create barista-style iced drinks at home. Each bottle contains 16 servings and is available in three flavours: vanilla, caramel and classic. Tapping into the growing trend for cold coffee, Nescafé Espresso Concentrated offers a refreshing iced coffee in three steps. Consumers simply shake the bottle, add their chosen flavour to 150ml of milk and ice and enjoy. Read more here Jordan’s Skinny Mixes enters the ready-to-drink coffee market Jordan’s Skinny Mixes has launched its first ready-to-drink coffee, Skinnyccino, expanding its product line beyond syrups and mixers. The new beverage, available in vanilla and caramel flavours, contains 110 calories, 8g of protein and 100mg of caffeine per 12oz bottle. The company claims Skinnyccino has 56% fewer calories and no added sugar compared to leading competitors. Read more here Chefman releases 14-cup Caffeinator Drip coffee maker © Chefman Chefman has expanded its coffee appliance line-up with the launch of the Caffeinator Drip, a 14-cup drip coffee maker designed to deliver café-style brews at home. The new model introduces several advanced brewing features, including a wide showerhead for even saturation, a Bloom Cycle that pre-soaks grounds to enhance flavour extraction and a BalancedBrew Funnel for uniform results across each batch. A dedicated 'Bold' setting allows users to increase brew strength. Read more here Lavazza launches Tablì coffee system Lavazza Group has introduced a preview of the Tablì system, a new solution designed to offer a '100% coffee experience'. Developed over five years research with more than 15 patents, Tablì aims to innovate the single-serve coffee market by providing a high-quality, practical option for home coffee consumption. The system consists of an all-coffee 'tab' and a specially designed machine that delivers a new coffee experience, focusing on enhancing aroma, flavour and color. According to the company, Tablì is the first product of its kind to offer a 100% coffee tab. Read more here Grillo’s Pickles and Hippeas launch Dill Pickle Puffs Grillo’s Pickles, known for its pickle spears, has partnered with savoury snack brand Hippeas to introduce a new product: Dill Pickle Puffs. Hippeas x Grillo’s Dill Pickle Puffs are crafted from a blend of chickpea flour, rice flour, yellow pea flour and seasoned with white vinegar powder, dehydrated dill and garlic powder. Each serving delivers 3g-4g of protein and 3g of fibre, while being gluten-free and vegan, appealing to a broad consumer base increasingly focused on dietary preferences. Read more here

As 2025 comes to a close, the most-read stories on Refreshment highlight the year’s biggest moves in coffee, vending, workplace hydration and food sectors. From innovative self-serve coffee systems and major acquisitions to sustainability milestones and new beverage facilities, these headlines showcase the trends, investments and leadership changes that shaped the industry. Here’s a look back at the news that defined the year. Coffee Nation founder Scott Martin launches Unity Coffee in UK Scott Martin, the entrepreneur behind Coffee Nation and Costa Express, returned to the UK coffee market with Unity Coffee, a self-serve coffee system built on a mobile-first FinTech platform. Unity Coffee combines coffee, automation and app-based ordering to offer barista-style drinks at fairer prices. Martin said the coffee-to-go market has “let customers down for years” and added that Unity Coffee will deliver “exceptional coffee through smart technology, dynamic loyalty and instant rewards.” The system offers speciality blends created by a Master Roaster and allows seamless ordering and payment through the Unity Coffee app. It integrates Swiss-engineered automation with digital media to provide consistent espresso, specialty coffee, matcha and hot chocolate, including dairy and plant-based options. The app also enables real-time promotions, personalised content and flexible pricing. Read more here Quench rebrands to strengthen workplace water solutions Quench has officially rebranded as Culligan Quench, reflecting its integration into the Culligan family over the past five years. This change aims to streamline its identity and offerings in the competitive workplace water solutions market. According to the company, the rebranding is part of Culligan Quench's commitment to providing tailored solutions for businesses, including bottleless watercoolers, sparkling water dispensers, ice machines and coffee solutions. The company says that it will continue to cater to the diverse needs of various workplaces, from small offices to large corporations. Read more here Five Star expands reach with Wilmore Snack Sales acquisition Five Star Breaktime Solutions has acquired the Canteen Vending Services franchise of Wilmore Snack Sales, expanding its reach into northern Louisiana and eastern Texas. The company operated as a franchise under Canteen while remaining independently managed by owner Jimmy Wilmore. Under his leadership, Wilmore grew to operate more than 100 micro markets and 2,000 vending machines. The acquisition will bring Five Star’s services to new locations, including Monroe, Ruston, Shreveport, and Natchitoches in Louisiana, as well as Longview, Nacogdoches and Marshall in Texas. Read more here Prosus to acquire Just Eat in €4.3bn deal Prosus, a global investment group, has reached a conditional agreement to acquire Just Eat Takeaway in an all-cash deal valued at €4.3 billion. This move is set to establish the world's fourth largest food delivery group. Prosus is offering €20.30 per share for Just Eat Takeaway, which is 49% higher than its average trading price over the past three months as of 21 February 2025. The acquisition is intended to enhance Just Eat’s market position in the UK, Germany and the Netherlands. Prosus plans to integrate AI-driven efficiencies to improve logistics and customer service. Read more here CEE appoints former Starbucks VP Jeff Juneau as MD Americas CEE, a Belgian cleantech company, is expanding its presence across the Americas with the goal of advancing net-zero manufacturing. The company is partnering with US and Canadian industrial producers and manufacturers to develop scalable, fossil-free solutions aimed at accelerating the transition to sustainable, energy-efficient production in key industrial sectors. As part of this expansion, CEE has appointed Jeff Juneau as managing director of Americas. Juneau, who has over 25 years of experience in the food, beverage and coffee industries, will lead the company’s efforts in the region. He brings expertise in global engineering and construction initiatives and has previously served as VP of global engineering and supply chain at Starbucks from 2016-2024, where he contributed to the company’s worldwide expansion and innovation. Read more here HelloFresh to invest $70m in AI-driven menu expansion HelloFresh is investing $70 million in a major overhaul of its meal kit offerings, aiming to harness AI to drive customer retention and boost in-home dining, according to a report by Bloomberg. The Berlin-based meal kit company will use the funds to more than double its weekly recipe selection in the US, its largest market, expanding from 45 meals to over 100. The investment will also enhance the variety of premium ingredients such as grass-fed rib-eye steaks, triple the seafood options (at no extra cost) and increase portion sizes, responding directly to consumer demand for more variety and value amid rising food prices. HelloFresh's group president, Assaf Ronen, told Bloomberg  the move is designed to strengthen brand loyalty and attract customers who are dining out less due to inflation. “$70 million is a very large check,” Ronen said. “The more we invest in customers, the more they stay with us.” Read more here Poppi faces backlash over influencer vending machine stunt Poppi, a prebiotic soda brand, is facing criticism following its recent marketing campaign involving branded vending machines gifted to influencers. The stunt, which included sending full-sized machines stocked with their sodas to influencers in the lead-up to Super Bowl LIX, has sparked a backlash on social media, with fans questioning why such costly gesture was reserved for wealthy influencers instead of their broader customer base. Many argue that Poppi’s decision to target affluent influencers with the vending machines was "out of touch" and missed the mark. "In this economy and political climate it’s sooooo out of touch … genuinely blown away on how this got approved," wrote another TikTok user. Read more here Sodexo targets 50% food waste reduction by August 2025 In March, Sodexo UK & Ireland announced that it is on track to meet its food waste reduction goal of 50% by 2025, five years ahead of the UN’s 2030 Sustainable Development Goal. This target is a key part of the company's sustainability strategy, contributing to its net zero roadmap for 2040. The goal was initially set in 2017 as part of Sodexo's Better Tomorrow commitment. To reach it, the company has rolled out its WasteWatch programme across 530 sites in the UK and Ireland. The programme captures food waste data, providing clear insights into the types and reasons for waste. This allows teams to implement operational and behavioural changes to eliminate avoidable food waste, whether it originates in the kitchen or is generated by consumers. Read more here Nestlé opens $675m beverage facility in Glendale, Arizona Nestlé USA has opened a new beverage factory and distribution centre in Glendale, Arizona, with an investment of $675 million. The 630,000-square-foot facility will produce creamers for brands such as Coffee Mate, Natural Bliss and Starbucks, with potential to expand to other beverages in the future. The new facility is part of Nestlé’s strategy to strengthen its presence in the US and meet the growing demand for coffee creamers, as more consumers incorporate them into their daily routines. According to Nestlé, with more than 70% of coffee drinkers using creamers, the company is poised to capitalise on this trend. The facility is designed to be flexible, enabling Nestlé to adjust production based on evolving consumer preferences, seasonal shifts and emerging trends. Read more here Selecta Group announces leadership transition amid strategic growth plans In May, Selecta Group announced a significant change in its senior leadership. Christian Schmitz stepped down as CEO, with Michael Rauch appointed as interim CEO. This transition came at a pivotal time for the company, which had recently completed a recapitalisation aimed at enhancing its growth trajectory. Christian Schmitz led Selecta Group for five years, during which he oversaw a transformation that positioned the company as a key force in the competitive foodtech landscape. In his statement, Schmitz expressed pride in the progress made and indicated that the current moment is ideal for new leadership to guide the company into its next phase. “With Selecta's recapitalisation agreed, I am confident that now is the ideal moment to entrust its next chapter of growth to new ownership,” he commented. Read more here

As the vending and water dispenser sectors prepare for 2026, leading trade bodies and analysts share their expectations for the year ahead – from the rise of smart, connected systems to growing sustainability and regulatory demands. Representatives from the Automatic Vending Association (AVA), the European Vending & Coffee Service Association (EVA), the Water Dispenser & Hydration Association (WHA) and Zenith Global offer their insights into how technology, consumer behaviour and legislation will shape the future of automated retail and hydration. A more connected, intelligent vending landscape – AVA David Llewellyn “As we look ahead to 2026, the UK vending and automated retail sector is entering one of its most transformative periods yet,” said David Llewellyn, CEO of AVA. “What was once considered a purely convenience-driven service has evolved into a sophisticated, data-enabled retail channel that responds directly to how and where people work, travel and socialise.” Llewellyn highlighted digitalisation, diversification and sustainability as the key themes shaping 2026. Operators are moving beyond coffee and snacks into fresh food, functional products, micro markets and multi-channel formats. Packaging legislation and environmental targets are also driving innovation. “Smart vending technologies can integrate reverse-vending functions, track recycling data in real time and even reward sustainable choices,” he noted. “Operators who combine hygiene, reliability and transparency while offering modern, engaging interactions will lead in this new era of expectations.” Technology remains central to the industry’s transformation. From cashless and contactless payment systems to real-time analytics and predictive maintenance, data-led insights are improving efficiency and customer experience. “AI and automation are becoming valuable allies,” said Llewellyn. “The greatest opportunity lies in using technology to augment, not replace, human expertise.” European vending’s evolution and the Smartlink debut – EVA David Irvine The European Vending & Coffee Service Association (EVA) predicts that premium coffee, smart fridges, and unattended retail will continue to expand across Europe in 2026. “The key drivers and trends in vending will be similar to the last few years, including premium coffee and the ever-increasing roll-out of unattended retail solutions by more operators,” said David Irvine, communication and public affairs manager at EVA. The association also pointed to the upcoming launch of its new ‘Smartlink’ communication specification, which will enable seamless connectivity between machines, payment devices and back-office systems. “The new functionality that Smartlink will bring to the industry will enable significant advances for vending businesses in the upcoming years,” Irvine added. Contactless payments now cover around 85% of Europe’s pay-vend machines, and the association expects this to rise further. Meanwhile, sustainability and regulation remain key forces. Irvine cited new EU Sustainable Public Procurement criteria for vending machines – recommending a number of requirements public institutions can use for tenders of vending machines – and upcoming energy labelling and ecodesign rules as examples of increasing environmental scrutiny. “2026 will also see the EU Commission make its policy proposal for updated energy labelling and ecodesign requirements for refrigerated vending machines,” Irvine highlighted. “We must ensure all players adapt to these rules and maintain a level playing field for everyone.” Hygiene, connectivity and evidence-led sustainability – WHA Speaking on behalf of the UK’s Water Dispenser & Hydration Association (WHA), the organisation said 2026 will bring further growth in refill-first culture and data-enabled service. WHA identified “hygiene-by-design, modularity and serviceability that extend product life and reduce downtime” as core technology priorities. “Purposeful connectivity for usage-based filter changes, hygiene scheduling and audit-ready service records” will also define the market, the association said. In consumer behaviour, WHA highlighted rising expectations for visible cleanliness, provenance and responsive service. “Users expect reliable, visibly clean dispense points, simple hygiene guidance and quick call-outs,” the organisation added. Sustainability, it noted, must be evidenced rather than claimed. “Evidence over claims: kWh per litre, avoided call-outs, consumable lifecycles, refurbishment options,” WHA stated, adding that “refurbish/reuse by design” will increasingly guide product development. While smart and connective technologies like AI and IoT will be important, the association cautioned that “trained engineers, materials safety and documented procedures remain the foundation”. Data, trust and transparency – Zenith Global Akos Petri For Zenith Global, 2026 will be marked by continued momentum in smart connectivity, predictive maintenance and transparent sustainability reporting across the water-dispense sector. “Smart connectivity has become foundational to the modern water-dispensing sector,” said Akos Petri, managing director of Zenith Global Commercial. “AI and IoT are not futuristic extras; they are now embedded into the core value proposition.” According to Zenith’s database, point-of-use systems continue to gain ground, but bottled dispensers remain vital in remote or off-grid environments. Petri emphasised that sustainability is now “a design principle, not a marketing message,” with circular design, refurbishing schemes and filter take-back programmes becoming standard. However, he noted that cost remains a major challenge. “Smart, connected systems with premium features and services bundles often carry a higher upfront cost compared to traditional bottled units. This can slow adoption, especially among smaller businesses or budget-constrained institutions,” Petri said. As connected technologies proliferate, cybersecurity, compliance and transparency will also be key issues. “Clients now demand evidence – impact metrics, third-party certifications and lifecycle analyses,” he concluded.

Season’s greetings from Refreshment! Thank you for being part of our journey this year as we’ve continued to bring you the latest news, trends, and insights from the watercooler, office coffee service and vending sectors. We wish you a joyful holiday season and look forward to reconnecting in the new year. Warm wishes, Refreshment

Free-from snack brand Crave is set to expand its frozen bakery range with the launch of Choccy Dodoughs in Morrisons stores from 4 January 2026. The new product comprises gluten- and dairy-free doughnuts, partially coated in chocolate, sold in a three-pack with a recommended selling price of £2.95. It joins Crave's existing Dodoughs range, which includes the original sugar ring variant. Crave said the launch builds on demand for more indulgent options within the free-from category. The chocolate-coated doughnuts were developed following the performance of the original Dodoughs, which the company identified as its bestselling product across UK grocery retail. According to the brand, the frozen format allows the doughnuts to be defrosted shortly before consumption, a feature it says can help reduce waste associated with stale bakery products. Rob Brice, founder of Crave, said: “Chocolate doughnuts are universally loved, but many have long been off-limits for people avoiding gluten, dairy or eggs. Choccy Dodoughs are about democratising indulgence – giving everyone access to that rich, fluffy, chocolatey experience without compromise." He continued: “Our sales data shows that Millennials and Gen Z are the driving forces behind doughnut consumption. They’re actively seeking small indulgences and are highly influenced by aesthetic food trends on social media.” “Our mission is to deliver uncompromised joy to restricted-diet consumers. This product is a direct answer to what shoppers have been asking for – indulgent, exciting NPD that doesn’t feel like a compromise.” The launch forms part of Crave's broader strategy to grow its presence in frozen bakery and develop new products for the free-from market.

The office coffee machine is often the heart of the workplace, offering employees the opportunity to take a break and refresh both body and brain. Superior coffee beans and a choice of milks can help to improve beverage quality, but another vitally important coffee component is often overlooked: water. Automatic coffee machines are a staple of the modern workplace, supporting productivity and wellbeing by delivering hot beverages for employees, clients and visitors at the touch of a button. Because the quality of these drinks reflects on the business, it is essential to ensure the water feeding the machine is properly optimised for the coffee-making process. Water can make up to 98% of a coffee, depending on whether it is served black or with milk. The quality of the water not only has a major impact on taste, but also helps reduce scale build-up and prolong the life of the coffee machine. Effective water filtration is essential for an office automatic coffee machine, which may see heavy use and dispense hundreds of hot beverages each day. For this feature, Refreshment's Bryony Andrews spoke with several industry experts to explore how the latest water filtration technologies can improve coffee quality for both consumers and professional users. The effect on extraction ‘Extraction’ is the process where soluble compounds from roasted, ground coffee beans are dissolved into water. During extraction, hot water draws out acids, sugars, oils and other substances from the coffee. When these compounds are in balance, the result is a beverage with a well-rounded flavour and aroma. The water used affects coffee extraction in a number of ways: through its mineral content, temperature, pH level and purity. These factors all influence how flavours are dissolved from the grounds. “The mineral composition of water directly affects flavour balance, aroma and mouthfeel,” confirmed Debora Screpanti, marketing manager at Blupura, a supplier of high-quality and ecofriendly water coolers and dispensers. Screpanti told Refreshment that, according to the Specialty Coffee Association (SCA), both the hardness and the alkalinity of the water used play a crucial role in coffee extraction. Water that is too soft (less than 40mg calcium carbonate per litre) can cause under-extraction, resulting in a flat or weak cup of coffee. Water that is too hard (greater than 250mg calcium carbonate per litre) can lead to over-extraction and chalky or bitter notes. The SCA highlights that it is actually alkalinity that determines how acidity is perceived in the cup. Alkalinity levels vary depending on the brewing method, ranging from an alkalinity of approximately 40 parts per million (ppm) for filter coffee to around 150ppm for espresso. “Blupura’s Blutron Action filter is designed to adapt precisely to these variables,” said Screpanti. “Thanks to its adjustable Bypass, users can fine-tune the water composition based on the incoming water and the desired coffee profile, reducing or increasing hardness as needed. This flexibility ensures optimal flavour extraction and consistent quality in every cup.” According to Emma Redford of H2O Direct, an expert in water filtration products for the coffee, vending and point-of-use (POU) water cooler industries, the ideal pH of water for coffee extraction would be between 6.5 and 7.5. Redford said: “If the water is too soft, this can lead to flat, sour-tasting coffee, whereas water that is too hard will result in a bitter, chalky taste. The goal is for the water to have balanced mineral content and alkalinity to brew a consistent high-quality coffee.” Removing contaminants According to Anastasia Chovan, certified water sommelier at premium water dispenser manufacturer Vivreau, organic compounds and residual disinfectants in water can negatively impact the coffee experience. “Properly treated water contains the right balance of minerals, like calcium and magnesium, which bind with coffee compounds to extract a balanced and flavourful cup,” she said. “In contrast, organic matter and residual disinfectants, such as chlorine, can introduce off-flavours and odours. Effective water treatment removes these contaminants, ensuring a clean taste that preserves the coffee’s natural profile.” Patrick Aigeldinger of Crystal IS, a provider of UVC LED water disinfectants, also addressed the importance of filtration from a contaminant perspective. He told Refreshment: “Water can contain trace amounts of bacteria, spores or biofilm from pipes and holding tanks. Even if not dangerous, these can create subtle off-flavours or odours and interact with coffee compounds during extraction. Using UVC treatment – especially at germicidal wavelengths like 265nm – inactivates microbes and leads to cleaner-tasting water, letting the flavour profile of the coffee shine through.” We have learned that water is far more than just a solvent – it is a key component of any brewed coffee. Its composition greatly influences the flavour, aroma and mouthfeel of the beverage, making proper filtration a true ‘make or break’ step in the coffee-making process. Ultimately, when water is filtered to optimise it for coffee, it leads to a better-tasting beverage. Removing substances that add undesirable flavours, such as chlorine and organic compounds, and balancing water hardness and alkalinity to an optimal level supports ideal extraction, and this in turn allows the complex flavours and aromas of the coffee to be shown to their best advantage. Filtering for performance For employers, investing in beverage equipment – in particular coffee machines – is an investment in worker satisfaction and productivity. However, it is also a significant financial outlay, and once installed, automatic coffee machines need ongoing maintenance to ensure they are operating at their full potential. As Samantha Scoles, sales director at Brita Professional, told Refreshment , maintenance goes beyond simply keeping the exterior clean and in good working order: equal attention must also be paid to the interior of the machine. Scoles identified the build-up of limescale as one of the leading causes of hot beverage equipment failure. “Even a thin layer of just 1mm can drive up energy use by 7% and shorten machine lifespan,” she said. “Water filters reduce water hardness down to a level where scale isn’t able to form. The latest smart filtration technology takes that protection a step further by continuously monitoring water quality, tracking hardness and alerting the operator in real time when filters need replacing." "This ensures machines are always safeguarded against limescale and, ultimately, delivers longerlasting value from your investment.” Vivreau’s Chovan advises that water quality plays a critical role in the longevity and performance of coffee equipment, and identifies two key ways that the right water filter can help: firstly, aiding in mineral control, and secondly, facilitating disinfectant removal. “Minerals like calcium and magnesium, while essential for flavour, can accumulate inside coffee machines, leading to scale build-up,” said Chovan. “Over time, this can reduce efficiency, increase energy consumption and cause costly damage. A properly selected filter balances mineral content to protect equipment while preserving taste.” She continued: “Disinfectants such as chloramine, commonly used in municipal water treatment, can be corrosive to internal components and lead to maintenance issues. Advanced filtration systems are designed to remove these compounds, ensuring smoother operation and reducing service needs.” H20’s Redford offers similar advice. She said: “Using an Ion Exchange Resin filter from the IEN range from H2O Direct will help prevent scale build-up and is essential to ensure consistent operation, which reduces maintenance costs and prevents damage to the machinery and its components.” Blupura’s Screpanti agrees that scale and corrosion are the two main threats to coffee equipment. “When minerals precipitate inside boilers, pipes and valves, they reduce thermal efficiency and can cause severe mechanical damage over time,” she warned. “Our Blutron Action filter prevents this by reducing hardness and filtering out sediments and organic contaminants. It ensures that water entering the machine is clean, stable and safe for its components. This not only preserves the brewing performance but also significantly extends the lifespan of the machine, keeping maintenance costs under control and ensuring consistent performance.” The right solution for your business Water composition varies widely between regions, from very soft to extremely hard, so filtration needs can differ to protect equipment. The expected usage of the coffee machine must also be considered, meaning that choosing the right filtration system for an office is rarely a one-size-fits-all decision. “Water testing provides a clear picture of your local water’s mineral content, organic compounds and disinfectants” advised Vivreau’s Chovan. “With this information, your water consultant can recommend the right filtration and treatment solutions tailored to your equipment and coffee goals.” She continued: “No two water sources are the same, so a water test ensures your filtration system is custom-designed to balance flavour and protect your equipment. Water composition can also change with the seasons due to environmental factors or shifts in municipal treatment. Regular testing – especially in winter and summer – helps adjust filtration to maintain consistency and meet increased demand. By starting with a water test and maintaining seasonal awareness, you can ensure your coffee tastes great year-round and your equipment stays protected.” H2O’s Redford shares that, “the hardness of local water can be easily found using the H2O Direct water hardness checker, which is utilised by way of a postcode…Once the hardness is established, a suitable filter should be used and appropriate settings applied.” H2O Direct offers a Variable Head IEN filter, which allows the user to alter the blending of the water through the filter, where the existing hardness or pH level needs to be changed. From Blupura, the Blutron Action filter has a bypass system that allows technicians to easily adjust hardness and alkalinity according to local conditions. “By referring to our bypass configuration table, operators can set the correct mixing ratio between filtered and untreated water based on the hardness of the incoming supply and the desired output,” explained Screpanti. “This way, a single filter model can be used effectively anywhere, providing the right mineral balance for both flavour and machine protection. This versatility makes the Blutron Action a universal, adaptable solution for professional coffee applications worldwide.” Crystal IS’ Aigeldinger noted that many high volume operators integrate UV into their water treatment line, in addition to a sediment and carbon filter. “This ensures consistent water quality across locations,” said Aigeldinger. “It’s especially useful in places with variable municipal water or tank storage.” Supporting customers with their maintenance schedule Neglecting maintenance or using coffee equipment that is in need of repair inevitably affects machine productivity and reflects poorly on the business. For filtration, this means replacing cartridges at the recommended intervals and keeping a regular service schedule. Partnering with a filtration provider that offers maintenance support and advice can take much of the stress out of servicing for office facilities managers. In addition to extending the life of the coffee machine, regular servicing helps to preserve flavour and aroma of the coffee produced. Blupura’s Screpanti states that, “proper maintenance guarantees consistent extraction, stable performance and the high beverage quality expected from every cup”. H20 Direct’s Redford similarly noted that supporting customers with a proactive maintenance schedule not only protects their investment, but also ensures that every cup meets quality expectations, even under high-volume conditions. “Without proper use of filtration, limescale can form on elements within the equipment which can cause breakdowns, user dissatisfaction, reduce temperature control and flow consistency,” Redford warned. “Changing the filters after six to 12 months and installing the correct size of filter will reduce any maintenance issues that may arise”. Vivreau’s Chovan agrees that water filters should also be changed at least annually to prevent limescale build-up and the resulting reduced efficiency, costly repairs and poor coffee taste. Chovan also recommends staying ahead of seasonal water changes and usage spikes to help avoid unexpected issues and keep coffee tasting great. “Regular maintenance and water filter management are simple steps that protect your investment and ensure every cup meets your quality standards. Brita’s Scoles recommends “smart, data-driven water filtration technology” as the most effective way to manage coffee equipment maintenance. She explained: “By using filtration systems that actively monitor water quality and alert operators when maintenance is needed, caterers can take the guesswork out of water management and utilise a more preventative approach, avoiding surprise breakdowns and minimising waste”. Systems like Brita’s Purity C iQ and iQ Meter, for example, monitor water quality in real time as well as tracking filter performance across an entire operation. This ensures filters are only replaced when they genuinely need to be, avoiding unnecessary costs and helping equipment last longer. “This precision scheduling reduces waste, supports sustainability goals and keeps maintenance efficient, particularly when paired with cartridge recycling programmes and robust waste management initiatives,” Scoles advised. Ultimately, filtration is a vital step in office coffee service provision. It optimises machine performance and prolongs machine life, as well as enhancing the coffee’s flavour and aroma by removing taste-altering contaminants. Essential in a high volume location, proper filtration means automatic coffee machines operate more efficiently, require less maintenance and consistently produce top-tier coffee.

Energy drink brand Celsius will launch four new fruit-flavoured, zero sugar variants in the UK and Ireland from January 2026. The new flavours – Sparkling Raspberry Peach, Sparkling Mango Lemonade, Sparkling Kiwi Guava and Sparkling Strawberry Watermelon – are part of the brand’s core line-up. Garrett Quigley, president of Celsius International, said: “We are excited for consumers in the UK and Ireland to experience the latest innovation from Celsius arriving from January. We believe the zero sugar, fruit-forward flavours that distinguish Celsius from traditional energy drinks align with consumers' evolving needs for great taste without compromise." He continued: "This innovation is designed to bring new consumers into the growing energy category, drive growth and be a meaningful contributor to higher basket value for our retailers”. The launch comes at the start of the year, coinciding with a period of increased consumer interest in health and wellness. Selected flavours, including Raspberry Peach and Mango Lemonade, will also be sold in multipacks for the first time in the region. The products will be available in major retailers, convenience stores and gyms.

Akos Petri Europe’s water dispenser market is entering a new phase of growth. While unit placements continue to rise steadily, revenue is accelerating as companies invest in premium, bottle-free and integrated tap solutions that enhance wellness, design and operational efficiency. Akos Petri, managing director of Zenith Global Commercial, explores how challenger brands, functional hydration and strong digital reputation strategies are shaping the industry’s future. The European water dispense market has always been resilient, but 2024 marked a definitive shift in its character. For decades, our industry’s narrative was one of simple utility: the logistical feat of delivering clean, cold water to offices and homes. However, as we review the latest data presented at the Watercoolers Europe Conference in Milan , a profound evolution is visible. The market is no longer just selling water – it is selling amenity, wellness and reputation. According to our latest tracking at Zenith Global Commercial, the total European market has proven robust, growing by 2.2% to reach a fleet of 6.5 million units in 2024. To put this global scale into perspective, our parallel tracking of the US market reports a slightly larger fleet of 7.8 million units, growing at a comparable 2.0%. However, while the US market is driven by volume, the European story is uniquely defined by value creation. While unit placements in Europe saw steady growth, sector revenues surged by a remarkable 11.1% to hit €2.3 billion (US hit $5.5 billion) in 2024. This double-digit value jump signals that the era of the 'commodity cooler' is ending. European customers – whether corporate facility managers in London or procurement teams in Berlin – are willing to pay a premium for advanced hydration solutions. The resilience of the bottle, the rise of the tap The traditional Bottled Water Dispenser (BWD) remains the undisputed backbone of the industry, accounting for 4.4 million units and growing by 1.2% in 2024. In Western Europe, bottled units still command a 53% market share, generating €880 million in revenue. Despite the noise around bottle-free solutions, the five gallon cooler remains the critical infrastructure for industrial sites and regions where mobility is key. Interestingly, our data shows that 73% of BWD revenue is now derived from water sales rather than rental fees, confirming that for this segment, operators are succeeding as specialised logistics providers. However, the 'growth engine' has shifted decisively to bottle-free technologies. Point of Use (POU) units grew by 4.3% to reach 1.8 million units. But the standout performer of 2024 was undoubtedly the Integrated Tap System (ITS) category. Though still a niche at roughly 7% of the Western European market, ITS posted the fastest growth at 5.6%. It is vital to clarify a key distinction in our methodology: while our US reporting tracks both residential and commercial sectors, our European ITS tracking focuses exclusively on B2B installations. This makes the growth even more impressive – it is driven entirely by corporate investment, not home renovations. The average cost of a commercial ITS unit now stands at €2,930 – nearly three times that of a POU cooler – yet demand accelerates. This confirms that in the post-pandemic workplace, companies are not looking to save money on water; they are investing in 'architectural hydration' to upgrade their office culture. The "New Wave": Challengers redefining the standard While established giants consolidate – a trend we track closely in our annual reports – a new breed of European 'challenger brands' is emerging to disrupt the status quo. These players are moving beyond simple filtration to offer 'functional hydration,' bridging the gap between a watercooler and a beverage factory. Dutch innovators like Aquablu are pushing the boundaries of what a dispenser can do. While traditional POU focuses on removing impurities, technologies like Aquablu’s Refill+ focus on adding value – dispensing mineralised, vitamin-infused and flavoured waters. This aligns perfectly with the 'premiumisation' and 'health' trends. These innovations allow operators to compete with vending machines and functional beverages rather than just other coolers. Similarly, brands like ZIP, Quooker and other ITS players are raising the aesthetic bar, forcing office managers to demand coolers that match the industrial design of their premium coffee machines. Outlook 2029: A 7.3 million unit future Looking ahead, our forecast remains highly positive. We project the European market will reach 7.3 million units by 2029, a 12% increase over the next five years. The fastest growth will come from POU (+19%) and ITS (+18%), confirming that the future of European hydration is increasingly piped, filtered and integrated. However, the projected 9% growth in bottled dispensers reminds us that this is not a zero-sum game. Europe’s thirst is diverse enough to support both the high-tech smart tap in a Paris boardroom and the rugged bottled cooler in a manufacturing hub. The winners will be those who leverage data to understand exactly which 'water experience' their customer is buying and who have the online reputation to prove they can deliver it. Top image: © Aquablu