UK supplier of fresh juice machines, ISqueeze, has partnered with US-based Numilk to introduce a countertop machine that dispenses fresh plant-based milks on demand. Aimed at businesses such as cafés, bars, delis and gyms, the machine allows users to produce 2-litres of plant-based milk in seconds using recyclable pouches, which, according to the company, require eight times less storage space than traditional bulky cartons. ISqueeze says the solution can help businesses cut plant-based milk costs by up to 15%. The machines are designed to minimise packaging waste and eliminate the need for stocking or refrigerating cartons. Milks are made without artificial ingredients, gums, fillers or preservatives. The product range includes three collections: Essentials : Original Oat, Unsweetened Almond, Original Almond, Chocolate Oat and Unsweetened Cashew. Premium : Organic Original Oat and Organic Unsweetened Almond. Speciality : Golden (cashew, coconut, cinnamon), Matcha Oat Latte, Vanilla Pistachio, Vanilla Oat Latte and Vanilla Almond Protein. ISqueeze's managing director, Elias Ebert, said: “I am delighted to be distributing Numilk in the UK. The Numilk machine is a perfect fit into our existing portfolio, offering the best technology and quality products. Numilk fresh plant-based milks are far superior and healthier than pre-packaged alternative milks, with the added bonus of being easier for businesses to store, which I believe is the future”. The Numilk machine is equipped for foaming and steaming, weighs 10kg and measures 60cm high, 20cm wide and 32cm deep. In addition, it includes a two-litre reusable BPA-free bottle. Top image: © ISqueeze

Refreshment brings you monthly updates on the latest news and insights from our member associations in the vending, coffee and water sectors. Featuring insights from industry leaders, this round-up highlights key developments, events and initiatives shaping the future of these industries, providing essential information on emerging trends and regulatory changes. Vending and coffee updates The vending, automated retail and coffee sectors are rapidly evolving, with new initiatives, industry events and regulatory developments shaping its future. Here’s what’s happening in this sector this month: The Vending & Automated Retail Association (AVA): UK vending sector surpasses pre-pandemic revenue, AVA report shows The UK’s vending, coffee services and automated retail sector has exceeded pre-pandemic revenue levels for the first time, according to the 2024 Census & Market Report published by the AVA. The report reveals that product revenue rose by more than 13% year-on-year, reaching £2.14 billion in 2024. When related categories are included, the industry’s total value now exceeds £3 billion. Key findings from the report include: Fresh food sales through vending machines grew significantly, with volume up 16% and value up 28%, now representing a £73 million market. Micro markets increased by 11% to 730 sites, while the number of smart fridges surged 56% to 1,920 units. Cashless payment adoption continued to rise, with 90% of pay vend machines now cashless-enabled. Cashless transactions now account for 80% of sales, with 57% of those made via mobile payment. Transactions made using cashless methods were more than 90% higher in value than those using cash. David Llewellyn, CEO of the AVA, said: “Surpassing pre-Covid revenue levels is a tremendous industry-wide achievement and reflects five years of hard graft, dedication and resilience from AVA members and operators across the UK. Despite ongoing economic challenges and changing workplace behaviours, vending and automated retail businesses have consistently adapted to shifting demand and continued to invest in technology and innovation.” Additional trends highlighted in the 2024 report include: Continued growth in coffee-to-go, with an expanded product range that includes iced drinks, premium teas and flavoured options. Increased use of semi-automatic tabletop hot drinks machines, particularly those using liquid milk, aligning with consumer preferences for higher-quality beverages. Decline in usage across traditional business and industry (B&I) sites, offset by growth in hospitality, retail, transport and the rise of unattended retail formats like smart fridges. Llewellyn added: “Our 2024 Census reinforces the dynamic nature of vending and automated retail , underpinned by innovation, data and customer-centric evolution. As an association , we’ll continue to support our members with insight, advocacy, and tools to remain competitive in the face of ongoing challenges, including regulatory complexity, a tightening economic outlook and rising costs." “ The se factors, combined with legislative uncertainty, mean maintaining agility and informed strategy will be more important than ever as we move through 2025 and beyond.” The AVA’s 2024 report, compiled by Colston Consultants, is based on data from over 150,000 machines – representing over a third of the UK’s total machine base – and is available to AVA members. European Vending & Coffee Service Association (EVA) EVA and Common Smartcard Solutions Association form strategic partnership on payment standardisation EVA and the Common Smartcard Solutions Association have entered into a mutual partner membership agreement to advance the standardisation of closed-loop payment systems within the vending and office coffee service sectors. The partnership will see both associations align their work plans and exchange technical knowledge to promote greater interoperability and long-term compatibility in payment technologies. The Common Smartcard Solutions Association, based in Germany, focuses on creating standardised data structures for RFID-based applications. Central to its work is the openCashfile format – a shared smartcard data structure designed to simplify integration, increase transparency and provide investment security. The system is already in use across institutional catering, campus facilities, leisure centres and access control environments. The EVA director general, Erwin Wetzel, stated that “by aligning efforts, the EVA and Common Smartcard aim to strengthen the foundations for secure, standardised, and interoperable payment solutions across Europe.” Several EVA members are also part of the Common Smartcard Association, which now officially joins EVA as a partner member. National Automatic Merchandising Association (NAMA) The NAMA Show 2025 closes with record attendance and industry highlights in Las Vegas © NAMA The NAMA Show 2025 concluded earlier this month with its highest turnout in over 20 years, drawing more than 5,200 industry professionals to Las Vegas for three days of exhibitions, education and networking. The event showcased developments across vending, micro markets, pantry services and self-serve retail. Kristen Griffith, VP of programmes and services of NAMA, said: "This year’s show captured the energy and innovation driving our industry – not just in technology, but in the customer experience, product diversity and service excellence". "From engaging education sessions to a buzzing show floor, The NAMA Show proved once again why it’s the place to be for anyone in convenience services. This is your opportunity to lead, connect and grow in the midst of a highly engaged, decision-making audience." Among the key attractions was Imagination Way, which featured model environments demonstrating real-world applications of unattended retail – ranging from workplace refreshment hubs to airport kiosks and micro markets for mixed-use buildings. Attendees explored model set-ups of: Unattended retail solutions on campuses; breakrooms and workplace refreshment zones reimagined as wellness hubs; tech-enabled retail zones in airports, hotels and transit hubs; and micro markets tailored for small offices and mixed-use buildings. A dedicated Snap-eligible micro market also drew attention for its focus on expanding food access through policy-aligned innovation. The show also hosted a full schedule of educational sessions, covering topics such as: Harnessing AI and automation across operations. Leveraging retail analytics for customer engagement. Trends in consumer preferences, flavor profiles, and packaging. Building strong brands in a competitive landscape. Sustainability, workforce development and more. Following this year’s success, NAMA announced plans for The NAMA Show 2026, set to take place in Los Angeles, US. Beverage Standards Association (BSA) BSA hosts networking event at Sanremo Coffee London The Beverage Standards Association (BSA) recently held a networking event at Sanremo Coffee in London, bringing together members and industry professionals to exchange ideas and strengthen connections. The event aimed to encourage collaboration among BSA members and provided a space for discussion around shared initiatives. Sanremo Coffee hosted the gathering at its London site. The BSA said networking events play an important role in maintaining engagement with members and supporting collaboration across the sector. BSA said: "Sanremo in London were exceptional hosts, and provided an excellent space for our members to network and learn. Connecting with our members is vital to the BSA, and our networking events are a great opportunity to foster relationships, exchange ideas, and collaborate on future initiatives. Thank you to everyone who attended and contributed to making the event a success!” Water updates Water Dispenser & Hydration Association (WHA) WHA members prepare for summer demand with focus on safe hydration As the UK enters the warmer months, members of the WHA are preparing for increased demand for hydration solutions across workplaces, events and construction sites. WHA businesses are scaling up logistics and services to meet seasonal demand for water dispensers and bottled water. With a focus on safety and compliance, the association highlights the importance of accredited providers in delivering reliable hydration. Tracy Corroll, technical manager at the WHA, said: “Our members don’t just deliver water – they deliver confidence. Whether it’s a plumbed-in system in a busy office or a bottled water cooler at an event, consumers and businesses can trust WHA members to provide compliant, safe, high-quality hydration solutions.” The WHA says proper hydration is particularly critical during the summer, as dehydration can impact concentration, performance and overall wellbeing. Accredited members follow a strict Code of Practice and undergo annual audits, training and safety checks. Representing suppliers, manufacturers, bottlers and distributors in the UK’s water dispenser sector, the WHA is encouraging businesses and event organisers to look for its logo when sourcing hydration services this summer. Natural Mineral Waters Europe (NMWE) NMWE and IUCN launch biodiversity guidance for mineral water sector NMWE and the International Union for Conservation of Nature (IUCN) have released a new guidance document to help mineral and spring water producers enhance biodiversity protection in catchment areas around water sources. The report, titled Biodiversity in Natural Mineral Waters: Measuring the Sector's Contribution to Nature Positive , offers practical tools to support companies in assessing their biodiversity impact and aligning their strategies with legal and voluntary frameworks, including the Kunming-Montreal Global Biodiversity Framework. The guidance aims to formalise and expand the sector's existing efforts to safeguard ecosystems that support clean and abundant freshwater. It provides a flexible framework for companies – ranging from multinationals to small-scale producers – to develop context-specific biodiversity plans, promote watershed-level collaboration and contribute to regional and global conservation goals. Alessandro Pasquale, president of NMWE, said: “NMWE’s collaboration with IUCN reflects our sector’s deep-rooted values and long-term vision. We recognise that protecting biodiversity is essential not only to the integrity of our product, but also to the resilience of our planet." "Natural mineral water companies depend on clean and abundant freshwater – a resource supported by healthy ecosystems. These ecosystems regulate water quality, maintain reliable flows and ensure the long-term viability of water sources.” James Dalton, global director for the IUCN's water and wetlands team, commented: “Natural mineral water producers have an important role to play as stewards of freshwater ecosystems, which is why IUCN partnered with NMWE to co-develop some practical guidance for their members to contribute to nature positive actions through their policies and practices." "The guide is the culmination of a two-year collaboration, and it is critical to maintain the momentum initiated with this work if we are to catalyse the change needed to safeguard European basins.” NMWE said the framework fulfils a commitment made under the EU Code of Conduct for Responsible Food Business and Marketing Practices. “In the next step, we will focus on dissemination and partnership building,” added Patricia Fosselard, secretary general of NMWE. NMWE to host EU Green Week event on Deposit Return Systems NMWE will host a partner event during EU Green Week focused on the role of Deposit Return Systems (DRS) in advancing the EU’s circular economy and supporting targets under the Packaging and Packaging Waste Regulation (PPWR). The session, titled 'Deposit Return Systems | Delivering on Circularity Post-PPWR, will take place on 2 June 2025, from 11:00 to 12:30, at the Permanent Representation of Lithuania to the EU in Brussels. A networking lunch will follow the discussion. Speakers include Wolfgang Trunk from the European Commission, Clarissa Morawski of Reloop, Raymond Gianotten from OLHC, and a representative from Lithuania who will share insights on the country’s DRS framework. Registration is open until 29 May 2025 at noon. International Bottled Water Association (IBWA) Bottled water leads US beverage market in 2024 with strongest volume growth Bottled water maintained its position as the most consumed packaged beverage in the US for the ninth consecutive year, according to new data from Beverage Marketing Corporation (BMC). In 2024, bottled water saw a 2.9% increase in volume, reaching 16.4 billion gallons, outperforming nearly all other beverage categories, most of which declined. In contrast, carbonated soft drinks reached 11.9 billion gallons with just 0.2% growth. Energy drinks grew by 1.6%, while sports drinks dropped by 2.7%, ready-to-drink coffee fell 2.3%, fruit beverages declined 2.5% and both value-added water and ready-to-drink tea dropped 1.3%. Retail sales of bottled water hit $50.6 billion in 2024, up 3.7% from the previous year. John G Rodwan, Jr, BMC’s editorial director, said: “Though sometimes regarded as competing with tap water, bottled water actually achieved its position as the biggest beverage category by enticing consumers away from other packaged beverages. Some consumers may have transitioned away from regular, full-calorie sodas in favor of their diet (or ‘zero-sugar’) iterations, but many others opted for bottled water instead. And as some consumers grew leery of artificial sweeteners, they moved away from diet sodas as well as regular versions." “Bottled water’s zero-calorie status and its lack of artificial ingredients appeal to many consumers. Even where tap water may be safe and readily available, people may prefer bottled water. The availability of packaged water wherever beverages are sold also differentiates bottled water from tap.” Jill Culora, IBWA’s vice president of communications, commented: “Whether consuming refreshing, high-quality water from a three- or five-gallon jug and watercooler or picking up a convenient, resealable, grab-and-go PET container, bottled water offers a healthy and smart choice . Consumers who choose bottled water know both options can lessen their personal environmental footprints when they choose water over other packaged drinks." "Watercoolers provide thirst-quenching water from three- and five-gallon containers that are collected, cleaned, sanitised and reused 35-plus times before being recycled. And the market’s most popular, individual-sized PET plastic bottle is not only the most recognized as being recyclable but also the most common item in curbside bins (53%), making it easy for consumers to make the right choice and recycle rather than trash empty bottles." Americans consumed an average of 47.3 gallons of bottled water per person in 2024, continuing a trend that began in 2016 when bottled water first surpassed soft drinks in volume. Culora added: “Consumer  pr eference for convenient, safe, and healthy bottled water is good news for public health.  This is particularly important as the nation continues to experience high rates of obesity, diabetes and heart disease.”    “Helping people make healthier choices is at the core of the bottled water business. Consumers have made it clear that there’s a demand for safe, healthy, and convenient bottled water, as they are responsible for propelling bottled water to the title of America’s most popular packaged beverage, by volume.”

Anheuser-Busch and 1st Phorm have announced the launch of their new energy drink line, Phorm Energy, across the US. The new line is available in four flavour varieties: Screamin’ Freedom, Blue Blitz, Orange Fury and Grape Smash. Screamin’ Freedom contains a combination of fruity flavours including blueberry, cherry and citrus. Blue Blitz combines blue raspberry with the sweetness of cotton candy, while Grape Smash also takes inspiration from confectionery with a flavour inspired by grape candy and grape soda. Orange Fury offers a mixture of orange soda and tangy, candied orange flavours. The drinks contain natural caffeine from green tea, electrolytes for hydration and a blend of ingredients aimed at supporting mental focus. They contain zero sugar or artificial flavours. Phorm Energy is the first innovation to launch as a result of the partnership between Anheuser-Busch and sports nutrition brand 1st Phorm, both headquartered in St Louis, Missouri, US. The partnership, first announced in January, also involves sports and entertainment businessman Dana White, CEO of the Ultimate Fighting Championship. Brendan Whitworth, CEO of Anheuser-Busch, said: “With the launch of Phorm Energy, we’re bringing together two American companies based in St Louis and Dana White – all united by a powerful commitment to brand-building, quality, innovation and meeting the evolving needs of consumers”. He added: “I couldn’t be more excited to take on the energy category with this partnership and product, and alongside our world-class distribution network and team, I can’t wait to bring Phorm Energy to consumers across the country”. Sal Frisella, CEO of 1st Phorm, commented: “Phorm Energy was built for the people who are committed to getting better by showing up and doing the work every day, no matter the circumstance. This partnership is about honouring that mindset and together we’re going to build something disruptive, powerful and uniquely special.” Phorm Energy is available to consumers over 18 now, having already launched online with retail distribution soon to follow.

Wellness Holding, the investment company of the Alessandri family – founders of fitness equipment brand Technogym – has invested in Italian premium mineral water producer Acqua Filette. Acqua Filette, founded in 1894 and owned by the Ricci family, is known for its high purity and low mineral content, and is supplied in glass and aluminium bottles. The brand is positioned in the luxury market, with its products used by Michelin-starred restaurants and high-end hotels. The partnership with Wellness Holding aims to support Acqua Filette’s international expansion, building on the purity of its water source and brand positioning. Wellness Holding will contribute its experience in hospitality and wellness sectors to the project. Nerio Alessandri, president of Wellness Holding, said: “Water is a fundamental element of life and, consequently, a true source of health – the new luxury. Filette, a brand that combines ethics, quality and premium positioning, perfectly aligns with our long-term mission to improve people’s quality of life through prevention and healthy longevity." "We believe in the Ricci family’s experience and Filette’s management, and together we will join forces to develop the brand worldwide.” Terms of the transaction were not disclosed.

Mars has unveiled a new addition to its Twix range: Twix Snickerdoodle, set to launch nationwide in the US in July 2025. The new product combines Twix's signature cookie, caramel and milk chocolate layers with a snickerdoodle-flavoured caramel featuring a cinnamon-sugar swirl. It follows previous cookie-inspired variants including Twix Cookie Dough  and Twix Cookies & Crème. Martin Terwilliger, marketing VP of Mars Wrigley North America, said: "Because Twix is the iconic brand of two, we're always looking for ways to double down on flavour. Twix Snickerdoodle gives fans a new twist on the layers they already love. It's the perfect balance of familiar and trendy flavors, and we know it's going to be a fan favorite." Twix Snickerdoodle will be available in single (1.4oz) and share (2.8oz) formats.

Nestlé has announced a BRL 500 million (approx. $88.3 million) investment in Brazil through 2028 to expand its coffee production, grow its fleet of Nestlé Professional machines and accelerate innovation in response to changing consumer habits. The funding builds on a BRL 1.5 billion (approx. $264.7 million) investment announced in 2024 and reinforces Brazil’s role as a key market for Nestlé’s global coffee strategy. A portion of the new investment will focus on the company’s Nescafé Dolce Gusto factory in Montes Claros, Minas Gerais – Nestlé’s first plant with Triple Zero certification, which includes operating without water extraction from nature, landfill waste or net greenhouse gas emissions. The site enables local product development, with all launches since 2020 created in Brazil. Nestlé is also expanding its presence in the out-of-home channel by growing and upgrading its fleet of Nestlé Professional coffee machines, currently the company’s largest globally with over 26,500 units installed in locations such as offices, bakeries and convenience stores. The machines serve around 700,000 cups daily, and Nestlé expects to surpass 250 million servings per year, targeting a 30% increase in machine count by 2026. The company also continues to invest in sustainable coffee farming through the Nescafé Plan, supporting over 2,200 producer families in Brazil. Participating farms use at least one regenerative practice and record 60% higher productivity than the national average. Nestlé also offers financial incentives for high-quality sustainable coffee. José Argolo, CEO of Nestlé Professional, commented: “We already have the largest fleet of Nestlé Nescafé Professional machines in the world and the goal is to increase this number by 30% by 2026. This will give more people access to different flavours and experiences with coffee, with consistent preparation, cutting-edge technology and specialized service." Valéria Pardal, executive director of coffees at Nestlé Brazil, added: “We believe in Brazil’s potential as a strategic hub for coffee production and consumption, both at home and abroad. The investments made until 2028 reinforce our commitment to offering high-quality products, with a positive impact on the entire chain, from the farm to the consumer." “We continually invest in research to understand the motivations, expectations and consumption habits of Brazilians. This attentive focus helps us innovate with purpose, creating beverages that connect with different lifestyles and that accompany market transformations in a relevant and consistent way."

Barebells has added a new flavour to its milkshake range with the launch of a cookies and cream variety. The drink contains 24g of protein and no added sugar, and follows the flavour profile of the brand’s popular cookies and cream protein bar, first introduced in 2016. The new product joins existing milkshake flavours including chocolate, vanilla and strawberry. Joe Enright, marketing activation manager for Barebells, said: “This really is a dream come true. This milkshake truly hits the spot when it comes to both new and nostalgic cravings." “Ever since we launched our cookies and cream protein bar, we’ve wanted to create this milkshake: as a throwback to the times when we were having freshly baked cookies with a glass of milk as kids. Now it’s finally time," Enright added. “The result is a familiar and decadent flavour, perfect as a snack on the go, or as a treat at any time of the day. This is a shake for any occasion." The cookies and cream milkshake is available to purchase online via the brand's website and will be rolled out in stores across the UK in the coming weeks.

KFC UK & Ireland has announced a £1.49 billion investment plan over the next five years, aimed at expanding its presence and creating more than 7,000 new jobs across the UK and Ireland. The announcement coincides with the fried chicken chain’s 60th anniversary in the region. As part of its long-term growth strategy, KFC plans to open 500 new restaurants over the next decade. Around £466 million of the investment will go towards building new flagship locations and drive-thrus, particularly in growth regions such as Ireland and North West England. The funds will also be used to refurbish over 200 existing outlets with modernised designs and enhanced digital capabilities. The company said it will allocate £583 million to support job creation, including in-restaurant roles such as customer-facing team members, kitchen staff, managers and a newly introduced guest experience lead. KFC stated that all positions will offer structured training and development opportunities. Another £404 million will be directed towards strengthening KFC’s UK and Ireland supply chain. Beneficiaries include suppliers such as Pilgrim’s Europe, McCormick, Nature’s Way and software provider Fourth. The investment is expected to contribute £169 million in direct gross value added to the UK economy. According to KFC, the UK’s fried chicken market is now valued at approximately £3.1 billion, with demand outpacing other quick-service restaurant categories. Rob Swain, general manager for KFC UK&I, said: “We’ve been serving customers in the UK for 60 years now, but we’ve never seen such strong demand for freshly prepared, fried chicken as we’re seeing today". "As the market leader and a near-£2 billion revenue business, we’re incredibly well positioned to unlock this opportunity. That’s why we’re doubling down on our commitment to the UK&I with a major investment in our restaurants, and in the suppliers who have been so crucial to our success, which will create jobs in local communities across the country.”

While mains water providers are ultimately responsible for maintaining the quality of water supplied for human consumption, filtration systems enable consumers, business owners and facilities managers to further enhance its quality and taste. We asked a number of experts in the field of water filtration what their customers should be concerned about when it comes to the quality of their water, and what products and systems they would recommend to ensure the best possible taste, function and purity. Patrick Aigeldinger, director of product management at ultra-violet (UV) disinfectant technology expert Crystal IS, identified microbial contaminants such as bacteria, viruses and other pathogens that can be present in water as a potential health risk, and something homeowners and facilities managers should be vigilant against. He also cites chemical contaminants as a possible hazard. “Substances like PFAS, chlorine and heavy metals affect both health and taste and have been found post-treatment for many residential water sources,” he said. Aigeldinger recommends high-power UVC LEDs to combat these hazards to water quality. “We’ve developed LEDs with higher output and longer lifetimes, reducing maintenance costs and improving disinfection performance for higher flow rate systems,” he told Refreshment. “Compact UVC reactor designs offer smaller, more efficient reactors that integrate seamlessly into point-of-use and point-of-entry systems. Their efficient use of system design allows them to offer competitive solutions to existing lamp-based systems on the market today.” Debora Screpanti, marketing manager at Blupura, a manufacturer of eco-friendly water coolers and dispensers, noted that municipalities typically monitor and regulate mains water quality, conducting regular checks to ensure it meets safety standards up to the consumers’ taps. However, she highlighted factors such as ageing plumbing, local contamination and maintenance issues as potentially having an adverse effect on water quality within a home or an office. “To ensure optimal water quality, it’s advisable for consumers to have their tap water analysed first,” she recommended. “Then, by engaging with a water quality expert such as a certified dealer, they can receive tailored recommendations based on this analysis. This approach ensures that any specific concerns are addressed.” Last year, Blupura launched its first dedicated line of water filters, Blutron. “This range has been designed to address a variety of water quality challenges, ensuring safe and great-tasting water for diverse environments such as domestic, office, vending and Horeca sectors,” Screpanti said. “Building on this foundation, we have added and continue to add new filtration solutions that remove contaminants, improving the taste and odour of tap water in different scenarios.” Grace Chang, product manager at Caware Water Filter Solutions, spotlighted contaminant levels, water hardness and microbial content as key concerns for Caware’s professional customers. She noted that these factors affect both water safety and appliance longevity for Horeca businesses. “The quality of water used in brewing will impact the coffee experience,” Chang commented. “The best coffee bean needs the right water quality to bring out its best features. The Specialty Coffee Association recommends optimal café water quality, with total alkalinity and total hardness specified, and highlights the best calcium-tomagnesium ratio for a perfect brew.” Caware’s Café Purist product platform and advanced patented Micro · Kh technology, explained Chang, are designed to ensure that the optimum water is used to prepare coffee. “Taste and odour play an essential role, as they directly impact the drinking experience and overall satisfaction with water quality,” Chang added. Antonio Zerilli, managing director at Italian manufacturer of water dispensers Zerica, recommends that home- and business-owners focus on the quality of their incoming water supply. “While our chillers are designed to ensure optimal performance without altering the water’s chemistry, maintaining the quality of the water at the source is crucial,” Zerilli said. “Using pre-filtration systems that target specific impurities ensures both the safety and taste of the dispensed water. It’s also important to consider regular maintenance and the choice of filtration solutions tailored to local water conditions.” Zerica’s recent innovations have aimed to deliver chilled and sparkling water solutions that still preserve the natural integrity of the supplied water. “Our patented mini Ice Bank Direct Chill and Silver Turbo Clean technologies are standout features, as they cool water efficiently without creating an environment conducive to microbiological growth,” Zerilli said. “While Zerica products don’t alter the quality of incoming water, we offer optional high-quality filters that can be integrated to reduce impurities like chlorine or fine particles, ensuring that the end product is as close to the natural quality of the source water as possible. Our systems are also engineered to minimise stagnation, further enhancing water safety and freshness.” The where and the why Geography plays a critical role in water quality challenges, with different methods of filtration recommended for different compositions of water. "Geographic factors, including water source type, mineral content and contamination risks will determine the filtration methods needed," Tracy Corroll, technical manager at the Water Dispenser and Hydration Association (WHA), told Refreshment. "For example, areas with hard water may require more advanced resin filtration rather than standard bacteriostatic filtration. The WHA advises its members to adapt technologies and services to local conditions, ensuring the highest water quality regardless of location." Caware's Chang agreed, commenting: "Different regions have unique water quality challenges". For example, areas with high mineral content require softening solutions, while regions near agricultural sites may need specialised filters for pesticides and nitrates. "Tailoring filtration methos based on geographic concerns is essential, often involving customisable solutions that address local contaminants," she continued. Emma Redford, marketing director at H2O Direct, a water filtration provider for coffee, vending and Point-of-Use (POU) watercoolers, shared a similar view: "Some areas have hard water, causing limescale build up in hot and sometimes cold machines, whilst other areas can have very soft water, which can cause acidic water if the pH is low. Testing the water before installing any water reliant drinks machine is essential to understand what filtration is required." In regions with poor infrastructure, Aigeldinger of Crystal IS recommends UVC LED solutions, which offer reliable disinfection without chemicals. "Some of these systems are even being used in locations impacted by the war in Ukraine where water infrastructure has been severly impacted," said Aigeldinger. "In cold climates, LED systems are designed to operate efficiently in low temperatures, ensuring year-round performance." Zerica, meanwhile, addresses the problem of geographic variation by providing modular filtration options that can be selected based on local needs. "For example, in areas with hardness, filters to manage scaling might be used, while in regions with chlorine-heavy water, carbon-based filters are more suitable," said Zerilli. "Importantly, our filtration systems work in harmony with our chillers, focusing solely on optimising the water from the network without altering its intrinsic characteristics. This ensures consistent quality regardless of location." Tackling the PFAS problem PFAS contamination is a growing concern worldwide – but what are the dangers and how can filtration help? Perfluoroalkyl and Polyfluoroalkyl Substances, commonly known as PFAS, are man-made chemicals that come from industrial and consumer use. Released into the environment from a wide variety of sources, they have been making media headlines worldwide in recent years as the public becomes more aware of their potential hazards to long term health. “PFAS, known as ‘forever chemicals,' can accumulate in the body and lead to serious health issues, including cancer and developmental delays,” the WHA’s Corroll told Refreshment. A 2022 study found that levels of PFAS found in rain water worldwide greatly exceeded the US Environmental Protection Agency’s lifetime drinking water health advisories. In 2024, meanwhile, a worldwide study of 45,000 groundwater samples found that 31% contained levels of PFAS that were harmful to human health. The severity of PFAS-associated health effects can vary based on the length and level of exposure and the prior health status of the individual. “There is still more research to be undertaken to understand the full implications,” Corroll cautioned. “The UK government has already banned a number of these chemicals and is currently working with agencies to reassess and possibly expand this ban.” Filtration methods have been shown to effectively reduce PFAS levels in water, Corroll explained, but these filtration methods must have been tested and certified for any claims made. H2O’s Redford expanded on the topic of PFAS, which she considers one of the greatest issues in water currently: “Exposure to PFAS can cause a variety of health issues, including increased cholesterol, hormone disruption and in some cases, increased risk of cancer. The long-term dangers have not as yet been fully confirmed, but certainly PFAS chemicals are being thoroughly investigated by the WHO and the European Drinking Water Inspectorate.” Redford highlighted H2O’s FX filters and its new FP range for successful elimination of PFAS from drinking water. “H2O, along with our manufacturing partner Microfilter, has created a filter range, the FX for Microplastics removal,” she told Refreshment. “We are the first company in the world to receive NSF401 Certification, and the FX range won 'Best Product Innovation' at the Watercoolers Europe Acqua Awards in 2023.” In addition to this, H2O is set to launch the FP range for total PFAS removal at the Aquatech show in Amsterdam this year. This new filter will be certified to NSF53: Total PFAS Reduction. Blupura’s Screpanti told Refreshment that the manufacturer is “actively addressing” the challenge of PFAS contamination. “We are developing tailored filtration solutions to effectively remove PFAS from water. We plan to preview these innovations in 2025, showcasing our commitment to providing safe and high-quality water to our customers.” Zerica’s Zerilli, meanwhile, noted that "addressing PFAS contamination requires advanced filtration technologies specifically designed to target these substances”. “While Zerica’s chillers do not treat PFAS directly, we recommend compatible pre-filtration solutions for areas with known PFAS issues. Technologies like granular activated carbon (GAC) or highpressure reverse osmosis (RO) systems have shown effectiveness in reducing certain PFAS compounds. However, it’s important to note that the performance of these filters can vary depending on the specific types of PFAS present, as well as their concentration in the water.” Zerilli continued: “Zerica collaborates with trusted filter providers to ensure that any filtration solutions integrated with our chillers meet the highest standards for safety and efficacy. This approach ensures customers receive high-quality chilled or sparkling water while relying on the filtration stage to address PFAS concerns effectively.” However, while PFAS elimination is important, consumers and facilities managers must ensure that they focus on the bigger picture of water quality, and not on this single element to the exclusion of other concerns. “The recent focus on filtering PFAS chemicals from drinking water can create an unintended impact of leaving the treated water susceptible to microbial contaminants,” warned Crystal IS’s Aigeldinger. He recommends combining UVC LED treatment with activated carbon or ion-exchange systems that target PFAS to ensure comprehensive water treatment. “This provides a higher level of protection to the homeowner,” he maintained. Whole-house filtration systems Whole-house filtration systems, where a mains water filter is fitted to the rising main where water enters the building, are rising in popularity with consumers. There are a number of benefits to ensuring all the water used by the household is of a certain level of quality. However, there are drawbacks as well as advantages, so Refreshment spoke to the experts for some more in-depth information. “Whole-house filtration systems treat all the water entering a building, providing uniform water quality for both drinking and non-drinking uses, such as showers, laundry and appliances,” said Zerica's Zerilli. “While this can be advantageous for non-food-related applications or centralised equipment, it may not always be the best solution for drinking water”. Zerica specialises in POU systems, which Zerilli believes are better suited for food-grade applications where the focus is on delivering high-quality water directly at the point of consumption. “POU solutions ensure that the water is freshly filtered, chilled, and dispensed right before use, minimising stagnation and preserving its natural qualities. This makes POU systems a superior choice for drinking water, both in terms of taste and safety, as they target specific filtration needs without unnecessary treatment of water used for nonconsumption purposes. “For equipment or applications requiring centralised water treatment – such as in industrial or commercial settings – Zerica collaborates with customers to integrate appropriate filtration systems upstream. This dual approach ensures optimised performance for both drinking water and technical uses, tailored to the specific requirements of the context.” Blupura’s Screpanti identified the “comprehensive approach” of whole-house filtration systems, which ensure water quality by treating water at the point of entry into the home. This means that all water used for drinking, cooking, bathing and cleaning is free of contaminants, as well as has the additional benefit of a positive economic and environmental impact on household appliances. “[Whole-house filtration] systems protect household appliances from scale buildup and extend their operational lifespan,” Screpanti said. “For families or businesses, this approach simplifies water management by eliminating the need for multiple point-of-use filters. However, whole-house systems are not without drawbacks. They involve higher upfront costs and ongoing maintenance, which may not suit all budgets. Additionally, some systems may not address specific contaminants, such as PFAS, necessitating the inclusion of specialised technologies like reverse osmosis at critical points.” H2O’s Redford notes a number of drawbacks of whole-house systems. “For now there is not a proven system to remove both microplastics and PFAS,” she said. “This system would be very expensive to maintain and produce, hence why such filtration has not yet been introduced on a large scale for a household. Limescale buildup within a household is a common request, especially in areas of extreme hard water, but the most efficient and cost-effective solution is to use individual filters at points where hard scale reduction is required.” According to Aigeldinger of Crystal IS: "The primary benefit is full-system protection from heavy metals, chemicals and particulate contamination for all water within the building. Plus, as more of these systems integrate UVC LED treatment, customers benefit from reduced service and maintenance compared to traditional mercury lamp-based treatment.” Aigeldinger warned, however, that this treatment can leave the home susceptible to opportunistic piping pathogens (OPP), as these filtration systems remove PFAS, but also chlorine, the main protectant to microbial growth in the water. “Whole-house or whole-building systems remove chlorine at the point-of-entry, creating the opportunity for microbial growth and biofilms downstream in the water within the pipes post treatment, “ Aigeldinger said. “This impacts water in areas like beverage machines, ice makers, refrigerators or humidifiers on the main water feed.” Thanks to ongoing scientific research, we are aware of many of the factors that affect water quality. However, the risks of emerging contaminants such as PFAS are still not fully understood. To ensure water the quality of their water remains as high as possible, users should partner with experts who can help them to understand both the potential impurities and the composition of their water. This will be crucial when deciding which filtration or purification system will offer the best result for the supplied water, ensuring that it meets the highest standards of taste, odour, appearance and – of course – safety.

Grind has introduced a new Cold Brew Coffee Concentrate, available in Espresso Black and Caramel flavours, following growing customer demand for at-home iced coffee options. Each 500ml carton makes up to eight servings and is designed to be added to milk or water for a quick iced latte or americano. The product is made using 100% speciality-grade Arabica beans, which are ground and slow-steeped in cold water. The new range will be available online at via the brand's website and in select Grind locations.

Five Star Breaktime Solutions has expanded its service footprint in Central Tennessee and South-Central Kentucky through the acquisition of key operations from Premium Solutions. The deal strengthens Five Star’s reach in the region and adds to its capabilities in vending, office coffee, micro markets, POU water and bottled water services. The acquisition includes Premium Solutions' operations in the two-state area, while the company will continue to operate in other territories. Founded by industry veteran Steve Moseley, Premium Solutions has provided comprehensive breakroom services for over a decade, including in-house coffee roasting added in recent years. Pat Barger, Five Star's director of mergers and acquisitions, said: "We’re excited to welcome the team and customers from Premium Solutions to Five Star. Steve has built a high-quality operation, and we’re proud to build upon that foundation to serve even more clients in the region.” Terms of the transaction were not disclosed.

Plant-based and free-from chocolate brand Nomo has launched two brand-new chocolate bar varieties into UK supermarkets: Salted Popcorn and Birthday Cake. The Salted Popcorn bar, in a convenient 32g size, features smooth dairy-free chocolate filled with roasted corn pieces and a hint of sea salt, creating a sweet and salty flavour combination. In celebration of the brand's sixth birthday this month, a new Birthday Cake bar will also be launching, available in a larger 127g format. It features a vanilla birthday cake-flavoured filling and sprinkles, designed to provide an inclusive option for sharing or gifting. In addition to the two new bars, Nomo's Cookie Dough bar has also launched in a smaller, 32g snackable bar, joining the larger version in the brand's portfolio. It features a soft, crumbly cookie dough filling, reflecting continued strong demand for cookie dough chocolate – a category growing +47% in value year-on-year. Nomo said that its Cookie Dough line alone is worth £3.76 million, having grown 26% in sales year-on-year, and holding a 47% value share of the total cookie dough chocolate segment. Tara Stevens, senior brand manager at NOMO, said: “Consumer insight is at the heart of everything we do and these new flavours are bold, fun and full of personality – perfect for our ever-growing base of fans looking for treats that fit their lifestyle. Our new flavours are ideal for everyday snacking but also everything from movie nights to birthday celebrations – moments that everyone can enjoy together, regardless of dietary needs.” All of Nomo's bars are completely plant-based and free from dairy, gluten, egg and nuts. The bars are available at UK supermarkets now.